Conferencing Questions & Answers
What are your Customer Service hours?
The service providers operate 24x7, 7 days a week. If you need to reach our headquarters office, we are available between 8am to 5pm MST.
How will I be billed?
We represent multiple companies and have negotiated competitive rates with each. You will be billed for the services you use by the underlying service provider.
What are the SLA's for the Conferencing Services you offer?
Our partner SLAs are typically 99.999% uptime. If you would like SLAs for a specific carrier, let us know.
Why should I use GCG's audio teleconferencing services, instead of free conferencing?
GCG offers business class services, backed by the highest SLA's in the industry and fully integrated support. As the conference calls are not hosted by voip bridges, or ride the public internet, your calls will be crisp and clear.
Why should I work with GCG instead of the Carrier directly?
1. Service. When you need help, we're only a phone call away, and you won't be sitting on hold waiting for us.
2. Rates. We have negotiated pricing for services. In most cases, our rates are lower than those offered directly through the carriers providers.
3. Choice. As a Master Agent representing different carriers, we work with you closely to choose the services that fit your requirements.
4. Additional Telecom Services. We're not just conferencing. Please utilize us for your office internet, voice, and data service needs
5. Experience. Global Communications Group endeavors to be at the forefront of the technology. Our professional consultants have worked directly for major carriers over the past twenty five years implementing telecom services and supporting small, medium, and large business accounts.